Free Service Tire & Auto Centers, 2691 Boones Creek Rd

05/15/26 by Hanah Carr

Very disappointed with my experience here. I paid thousands of dollars for repairs on my Honda Accord and continued having issues almost immediately afterward. After getting my vehicle back, I found a missing lug nut from a wheel they serviced, and a cap left off under the hood. My steering still does not feel completely right even after paying for a steering rack replacement. What frustrates me the most is that I was later told the steering rack was likely part of the issue all along, yet it was not caught during the original major repair. Instead, I had to bring the car back again and spend even more money weeks later. I also mentioned that my check engine light was on, but it was never properly diagnosed. After the battery died, the codes reset and the issue was essentially dismissed instead of actually being addressed. I eventually took the car to another shop for a second opinion and was shocked by how many additional problems they found that had either been missed or never communicated to me. The second shop documented low coolant, a leaking radiator, possible air still trapped in the steering/brake systems, a cracked breather hose, valve cover gasket leaks, and informed me that my brake system would need to be redone properly because there may still be air in the system. I understand my car is older and won?t be perfect, but after spending this much money I expected far more thorough work, inspections, and communication. Between the missed issues, repeated repairs, and lack of attention to detail, I would strongly recommend getting a second opinion before trusting this shop with major repairs. I paid over 3400 easy I now have to pay an extra 1077.00 to get the rest fixed. Pros: price isn?t the most expensive and they worked with me with picking up the car since I work every day. Workers are nice.....Read More

05/15/26 by Lisa Wear

Justin and Mike are the best